Responsible Gaming

At Ecua Bet on ecya.bet, responsible gaming means approaching betting and casino entertainment in a conscious, informed and controlled way. Gambling is a form of leisure, not a solution to financial or personal problems, and it should always remain optional and affordable for you.

This Responsible Gaming page explains the tools, safeguards and support channels available to players in Great Britain under the licence of Andean Gaming UK Ltd. It is designed to help you understand risks, set clear limits, and seek help early if gambling stops being enjoyable. Our team is committed to supporting you with information, practical tools and personalised assistance wherever possible.

Risk Awareness

Gambling always involves financial risk, and for a small proportion of people it can lead to problematic behaviour or gambling-related harm. Recognising early warning signs is essential for maintaining control over how you use Ecua Bet on ecya.bet.

Common Signs Of Loss Of Control

• Increasing frequency of play: You are betting or playing casino games much more often than you initially planned, including late at night or at unsuitable times.
• Chasing losses: You raise your stakes or continue playing after losses specifically to "win your money back", rather than for entertainment.
• Preoccupation with gambling: You frequently think about ecya.bet, plan your next session or bet, or feel restless when you cannot play.
• Spending more than you can afford: You use money needed for bills, rent, food, debts or savings to fund your gambling, or you borrow to keep playing.
• Hiding behaviour: You minimise, lie about, or hide how much time or money you spend on Ecua Bet from family, friends or colleagues.
• Emotional distress: You feel guilt, anxiety, low mood or irritability related to gambling outcomes or to your inability to stop.
• Impact on daily life: Gambling interferes with work, studies, relationships, sleep or other hobbies and responsibilities.

Quick Self-Assessment Check

If you are unsure whether your gambling is still under control, ask yourself the following questions honestly:

• Do I often spend more time or money on ecya.bet than I originally intended?
• Have I tried to stop or reduce gambling and found it difficult to do so?
• Do I gamble when I am feeling stressed, lonely, anxious or depressed?
• Have friends or family expressed concern about my gambling behaviour?
• Do I ever hide statements, transactions or time spent gambling from others?
• Have I borrowed money or sold belongings to fund gambling or pay gambling debts?
• Do I feel that gambling is affecting my work performance, studies or relationships?

If you answer "yes" to one or more of these questions, we strongly encourage you to use the responsible gaming tools described below, and to contact professional support services such as GamCare or Gambling Therapy for confidential advice.

Limits & Tools

Under its UK Gambling Commission licence (account number 59321), Andean Gaming UK Ltd must provide effective tools that allow players to control how they use Ecua Bet on ecya.bet. You are encouraged to set limits before you start playing and to review them regularly.

Deposit Limits (Daily, Weekly, Monthly)

You can set financial limits that cap how much you deposit into your ecya.bet account over specific periods:

1. Access your account: Log in to Ecua Bet via ecya.bet and go to your personal area (for example "My Account").
2. Open responsible gaming settings: Select the section labelled "Responsible Gaming", "Play Responsibly" or similar (menu naming may vary slightly).
3. Choose "Deposit Limits": You will see options for daily, weekly and monthly deposit caps.
4. Enter your limits:
   • Decide how much you can comfortably afford to deposit over each period without affecting essential expenses.
   • Enter specific amounts, e.g. £20 per day, £50 per week, £150 per month.
   • Confirm the limits and carefully review the summary before saving.
5. Changes to limits:
   • Requests to lower a limit usually take effect immediately.
   • Requests to increase a limit or remove it will typically be subject to a cooling-off period (for example 24 hours or more) and may require reconfirmation, in line with UKGC rules.

For full details and any specific thresholds applicable throughout 2025, please refer to the Responsible Gaming Policy and Terms and Conditions available at ecya.bet.

Time Spent Limits And Session Controls

Controlling the time you spend gambling is just as important as controlling the money you deposit.

• Session reminders / reality checks: Within your account's responsible gaming area, you can activate on-screen reminders that appear after a set period (for example every 20, 30 or 60 minutes). These messages show how long you have been logged in and your net result, prompting you to reflect and either stop or continue.
• Session time limits: Where available, you can specify a maximum session duration (e.g. 60 minutes). When this limit is reached, you will be logged out or prompted to end the session.
• Practical advice: Plan in advance how much time you will spend on Ecua Bet, set alarms on your devices and respect them, and avoid playing during work hours or when tired.

Short Breaks ("Time-Out")

If you feel you need a short pause from gambling, you can activate a Time-Out (sometimes called a "cooling-off" period) rather than a full self-exclusion:

1. Navigate to Time-Out: In "My Account" > "Responsible Gaming", select the "Time-Out" or "Short Break" option.
2. Select the duration: Choose a period such as 24 hours, 48 hours or up to 72 hours. Some players find it helpful to start with at least 24 hours away from all gambling.
3. Confirm your decision: Carefully read the description of what Time-Out entails, then confirm. Once activated, you will not be able to log in or place bets until the Time-Out ends.
4. End of Time-Out: After the selected period, your account will usually become available for use again automatically. You should review your behaviour and consider whether you need longer-term tools such as deposit limits or self-exclusion.

Time-Outs are designed as a preventive measure and are available to all players throughout 2025. If you are unsure which tool is appropriate, please contact support via Live Chat for guidance.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure intended for players who feel that they are at risk of, or are already experiencing, gambling-related harm. Under UK Gambling Commission requirements, Ecua Bet on ecya.bet must provide mechanisms that allow you to exclude yourself from gambling for a minimum of six months.

How To Request Self-Exclusion

1. Log in (if possible): Sign in to your ecya.bet account. If you cannot log in, proceed to step 4.
2. Open the self-exclusion section: Go to "My Account" and select "Responsible Gaming", then choose "Self-Exclusion".
3. Choose the duration:
   • Available durations typically start from a minimum of 6 months and may include 1 year, 2 years, 5 years, or a lifetime exclusion.
   • Carefully consider how much time you need to stay away from all gambling with Ecua Bet.
4. Confirm your request: Read the information about the consequences of self-exclusion, then confirm your choice. You may be asked to acknowledge that the decision is binding for the selected period.
5. If you cannot access your account: Contact support via Live Chat or the on-site contact form on ecya.bet, clearly stating that you wish to self-exclude. The support team will explain the information required to verify your identity and apply the exclusion.

Consequences Of Self-Exclusion

• Account access: Once self-exclusion takes effect, you will not be able to log in, place bets, deposit funds or use any gambling products on ecya.bet for the duration selected.
• Marketing communications: Ecua Bet will take reasonable steps to stop sending you marketing materials for gambling during the self-exclusion period, in line with UKGC rules.
• Existing balances:
  • Any remaining real-money balance in your account should generally remain available for withdrawal on request, subject to standard verification and anti-money laundering checks.
  • Bonus funds and pending bonuses are normally cancelled in accordance with the applicable Bonus Policy and Terms and Conditions.
  • For precise rules and any exceptions in 2025, please consult the Withdrawals Policy and Terms and Conditions at ecya.bet.
• Irreversibility during the period: A self-exclusion cannot normally be lifted before its expiry. After the period ends, there may be a reactivation process and a mandatory cooling-off period before gambling can resume.

National Online Self-Exclusion (GamStop)

In addition to site-specific self-exclusion, players resident in Great Britain are strongly advised to register with GamStop, the national online self-exclusion scheme.

• GamStop applies across all participating online gambling operators licensed in Great Britain, not just Ecua Bet.
• You can register free of charge and choose an exclusion period (e.g. 6 months, 1 year, 5 years).
• For information and registration, visit the official GamStop website (details available via the UK Gambling Commission and responsible gambling resources).

In some other jurisdictions, similar schemes may exist (for example, Spain's RGIAJ register). However, for players of Ecua Bet located in Great Britain, GamStop is the primary nationwide scheme.

Support Resources

Independent professional support is available if you are concerned about your gambling or that of someone close to you. The organisations listed below operate confidentially and are independent from Ecua Bet and Andean Gaming UK Ltd.

Local Support For Players In Great Britain

• National Gambling Helpline (GamCare): Free, confidential support by phone and online chat for anyone in Great Britain affected by gambling, including family members and friends. Operated 24 hours a day, 7 days a week, in English.
• NHS Services: The National Health Service in England, Scotland and Wales provides specialist gambling treatment services. You can access them via your GP or through self-referral routes outlined on official NHS websites.

International Support Organisations

These organisations provide information, one-to-one support, and group-based assistance. They can be used alongside the internal tools and procedures provided by Ecua Bet.

Self-Exclusion Schemes By Country

• Great Britain - GamStop: A free national online self-exclusion scheme covering most online operators licensed by the UK Gambling Commission. Recommended for all UK players who feel at risk.
• Other jurisdictions: Some countries provide similar registers (for example, Spain's RGIAJ self-exclusion register). If you are outside Great Britain, please consult your local regulator's website for details.

Blocking Software And Device Controls

• Gamban: Software that can be installed on multiple devices to block access to gambling sites and apps. It is useful as an additional barrier alongside self-exclusion.
• BetBlocker: A free tool allowing you to block gambling content on supported devices for a chosen period.
• Operating system and ISP controls: Many devices, routers and internet service providers offer parental controls or content filters that can restrict access to gambling-related websites.

Support For Families And Friends

• Helplines for affected others: Organisations such as GamCare and Gambling Therapy offer specific support for relatives and friends of people with gambling problems.
• Family support groups and forums: Online forums and moderated chats allow you to share experiences with others facing similar issues, obtain practical advice, and feel less isolated.

All of the services listed above treat your information confidentially and are independent of Ecua Bet and Andean Gaming UK Ltd. Seeking help is a responsible step and does not affect your legal rights under the UK Gambling Commission framework.

Help for Family

Gambling-related harm often affects family members, partners and friends. If you are concerned about someone who plays at Ecua Bet on ecya.bet, your support can be important, but it is also essential to protect your own wellbeing.

How To Start The Conversation

• Choose the right time and place: Talk in a calm, private environment when neither of you is rushed, angry or under the influence of alcohol.
• Focus on behaviour and impact: Use "I" statements such as "I feel worried when..." instead of accusations. Describe specific behaviours (e.g. missed bills, secrecy) and how they affect you and others.
• Listen without judgement: Allow the person to explain how they feel. Avoid shaming language; highlight that gambling problems are recognised issues that many people face and can seek help for.
• Encourage professional help: Suggest they contact services like GamCare or Gambling Therapy, or speak to their GP, and offer to support them in making the call or attending an appointment.

Resources For Families And Friends

• Helplines and chats: Many organisations provide dedicated support for those affected by another person's gambling, including phone lines and live chats.
• Online forums and support groups: Peer-led communities, run or moderated by recognised charities, allow you to share experiences, obtain practical advice and feel less alone.
• Information materials: Guides and toolkits for families outline common patterns, coping strategies and financial protection steps.

Recommended Next Steps

• Consult healthcare professionals: Encourage the person to talk to a GP or mental health professional, such as a psychotherapist or counsellor, who has experience with addiction or behavioural issues.
• Protect household finances: Where appropriate, consider separating finances, limiting joint credit exposure, and seeking independent financial advice.
• Use protective tools: Support the person in requesting Time-Outs or self-exclusion on Ecua Bet, and in registering with GamStop and device-blocking software.
• Look after yourself: Access support for your own emotional wellbeing via family-focused services and counselling. Supporting someone with an addiction can be challenging, and your health remains important.

Operator's Commitment

Ecua Bet, operated on ecya.bet by Andean Gaming UK Ltd, is licensed and regulated by the UK Gambling Commission (account number 59321). Compliance with the Licence Conditions and Codes of Practice (LCCP) includes robust responsible gambling and player protection measures, supported by technology from ProgressPlay Ltd (UKGC account number 39335).

Internal Risk Checks And Behavioural Monitoring

• Ongoing behaviour analysis: The operator may use automated systems and manual reviews to observe patterns such as rapidly increasing deposits, extended play sessions, repeated failed deposits or gambling during abnormal hours.
• Affordability and source of funds checks: In line with UK regulatory expectations, Ecua Bet may conduct checks to assess whether the level of spending appears sustainable, and may request documentation (for example income or source of funds evidence) where risk indicators are present.
• Reality checks and prompts: Warning messages may be displayed when you exhibit certain play patterns, reminding you of time spent, net position and the availability of responsible gaming tools.
• Account restrictions: Where the operator identifies a high risk of harm, it may apply measures such as deposit limits, wagering limits, temporary suspensions or account closure, even without a player request, in order to comply with its regulatory duties.

When Support May Contact You

• Detection of risk indicators: If internal systems identify behaviour consistent with potential gambling-related harm (for example escalation of stakes, repeated chasing of losses, or significant changes in deposit behaviour), support staff may seek to contact you via Live Chat, on-site messaging or email (where consent has been given).
• Clarification of affordability: You may be asked for information or documentation to help the operator assess whether your activity is affordable and in line with responsible gambling principles.
• Offer of support and tools: The purpose of such contact is to provide information about available tools (limits, Time-Outs, self-exclusion), signpost to independent support services, and ensure that you are aware of the risks associated with continued play.
• Fair and respectful treatment: All interactions related to responsible gambling are conducted respectfully, in confidence and in accordance with applicable data protection laws and the Privacy Policy available on ecya.bet.

By maintaining these procedures, Ecua Bet aims to balance your freedom to enjoy gambling as entertainment with its legal and ethical obligations to prevent and reduce gambling-related harm across 2025 and beyond.

Updates

This Responsible Gaming information is reviewed periodically to reflect updates in UK law, UK Gambling Commission guidance, industry best practice, and changes to the products and tools offered on Ecua Bet via ecya.bet.

How You Will Be Informed Of Changes

• Website notices: Significant updates may be highlighted via banners or notifications on ecya.bet, including within the "Responsible Gaming" or "Terms and Conditions" sections.
• Email communication: Where required or appropriate, the operator may inform registered players by email using the contact details associated with their accounts, subject to consent and regulatory requirements.
• Document versioning: The date of the latest revision will be indicated on this page so that you can see when the information was last updated.

Last updated: 6 November 2025. Information provided here is correct to the best of the operator's knowledge as at this date, but may be subject to further changes in regulation or internal policy. For the most current terms, please always refer to the live versions of the Responsible Gaming Policy, Terms and Conditions, Bonus Policy, Privacy Policy and Withdrawals Policy on ecya.bet.

Contact & Feedback

If you have questions about responsible gaming, need help using any of the tools described above, or wish to provide feedback about your experience on Ecua Bet, several contact options are available.

Responsible Gaming Contact Channels

• Live Chat (primary support channel): Accessible from the ecya.bet website, typically 24 hours a day, 7 days a week. Initial contact is via automated chatbot, with escalation to human agents on request. When contacting Live Chat, you may indicate that your query relates to responsible gaming so that it can be handled appropriately.
• On-site email contact form: A web form is available on ecya.bet for written enquiries. Although a direct email address is not published, messages submitted via the form are forwarded to the support team, which includes staff trained in responsible gambling. Responses are usually provided within approximately 24-48 hours.
• No telephone support: At the time of the latest update in 2025, Ecua Bet does not operate a dedicated telephone support line. Players who prefer to speak to someone by phone about gambling-related problems are encouraged to contact the National Gambling Helpline (GamCare) or other independent helplines listed in the Support Resources section.

Feedback And Self-Control Requests

• Feedback on tools and experience: You may use Live Chat or the on-site contact form to provide feedback about the effectiveness of existing responsible gaming measures or to suggest improvements.
• Requests for support and limits: If you would like assistance setting or reviewing limits, activating a Time-Out, or arranging self-exclusion, please clearly state this in your message or Live Chat request so that staff can prioritise your safety.
• Complaints and escalation: If you are dissatisfied with how a responsible gaming issue has been handled, you can raise a formal complaint through the procedures described in the Terms and Conditions on ecya.bet. After completing the internal complaints process (up to eight weeks), you may escalate eligible disputes to the appointed Alternative Dispute Resolution provider, the Independent Betting Adjudication Service (IBAS), free of charge.

Ecua Bet, through Andean Gaming UK Ltd, is committed to treating all responsible gaming enquiries sensitively and confidentially, in line with its UK Gambling Commission licence obligations and the Privacy Policy applicable throughout 2025.