Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with Ecua Bet in connection with the use of the online betting and casino services made available via the website ecya.bet (the "Website"). By accessing, registering for or using any part of the services on the Website, you agree to be bound by these Terms.

The services on ecya.bet for players in Great Britain are operated by Andean Gaming UK Ltd., a company registered in England and Wales with company number 13374201 and licensed and regulated by the UK Gambling Commission ("UKGC") under account number 59321 for real event betting, casino and gambling software. Certain software and payment processing services are provided by ProgressPlay Ltd., which holds UKGC licence number 39335 for gambling software.

These Terms are effective as of 6 November 2025 and are to be read together with our Bonus Policy, Privacy Policy, Responsible Gaming Policy, Withdrawal Policy and any other rules or terms published on ecya.bet from time to time (together, the "Additional Policies"). In the event of any conflict, these Terms prevail to the extent of the inconsistency, subject always to applicable UK law and UKGC requirements.

Definitions

In these Terms, unless the context otherwise requires:

"Andean Gaming UK Ltd." or "Operator" means Andean Gaming UK Ltd., the UK-licensed operator responsible for Ecua Bet services offered via ecya.bet to players in Great Britain.
"Ecua Bet" means the online gambling service operated by Andean Gaming UK Ltd. and made available to players in Great Britain via ecya.bet under the "Ecua Bet" brand.
"Website" means the website located at https://ecya.bet and all related pages, content and services operated by the Operator for Great Britain players.
"User" or "Player" means any natural person who accesses the Website, creates an account, places a bet or otherwise uses the services.
"Account" means the personal online gambling account registered in your name on the Website for the purpose of participating in betting and casino activities.
"Bet" means any wager, stake or entry placed by you on a sports event, virtual event, casino game or other gambling product made available on the Website.
"Wager" means the amount of real money or bonus funds staked on a Bet or game round.
"Bonus" means any promotional offer, including but not limited to free bets, bonus funds, free spins or cashback, which may be credited to your Account subject to specific conditions.
"Bonus Policy" means the document published at https://ecya.bet/bonus-policy setting out detailed rules on all bonuses and promotions.
"Real Money Balance" means funds that you have deposited into your Account, plus any winnings derived from such funds, which are not subject to wagering requirements.
"Bonus Balance" means bonus funds and any winnings derived therefrom that are subject to wagering or other conditions before they may be withdrawn.
"UKGC" means the Gambling Commission of Great Britain, the regulator responsible for licensing and supervising the Operator.
"IBAS" means the Independent Betting Adjudication Service, the appointed Alternative Dispute Resolution ("ADR") provider for disputes with players in Great Britain, accessible at https://ibas-uk.com/.
"Business Day" means any day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Account Registration

Eligibility and Age Verification

Minimum age: To open an Account and use Ecua Bet services on ecya.bet, you must be at least 18 years of age and legally permitted to gamble in Great Britain. We perform age and identity verification checks as required by UK law and UKGC Licence Conditions and Codes of Practice ("LCCP").
Jurisdiction: These Terms apply to players located in Great Britain. You must not access or use the services if you are physically located in a jurisdiction where online gambling is illegal or where the Operator does not hold appropriate authorisation.
Single account: You may hold only one Account with Ecua Bet for ecya.bet. Duplicate or linked accounts may be closed or merged, and any bonuses associated with duplicate accounts may be cancelled in accordance with our Bonus Policy and UKGC requirements.

Registration Process and KYC

Information provided: During registration you must provide accurate, complete and up-to-date information, including your full legal name, date of birth, residential address and contact details. You confirm that the information you provide is truthful and that you are registering on your own behalf.
Verification documents: We may request documentation to verify your identity, age, address, payment methods and (where required) source of funds, such as a passport, driving licence, utility bill or bank statement. You agree to supply such documents promptly upon request.
Pre-verification restrictions: Until verification is completed to our reasonable satisfaction, we may restrict your ability to deposit, wager or withdraw funds. In some cases, we are legally required to prevent you from gambling until checks are complete.
Ongoing monitoring: In line with UK anti-money laundering ("AML") and counter-terrorist financing regulations, we may conduct ongoing monitoring and request updated information or documents at any time, including in 2025 and thereafter, to ensure compliance.

Account Security and User Obligations

Login details: You must choose a secure password and keep your login credentials confidential at all times. You are responsible for all activity conducted on your Account where you have not previously notified us of suspected unauthorised use.
Unauthorised access: If you suspect that a third party has gained access to your Account or that your login details have been compromised, you must immediately change your password and contact customer support via Live Chat or the on-site contact form.
Prohibited use: You must not allow any other person to use your Account, and you must not use the services for any unlawful purpose, including fraud, money laundering, collusion or arbitrage in breach of these Terms or UK law.
Self-exclusion and limits: You may set deposit limits, loss limits and reality checks, or request a time-out or self-exclusion, through the tools provided on the Website, as detailed in our Responsible Gaming Policy. Requests made in 2025 and beyond will be handled in accordance with UKGC requirements in force at that time.

Betting & Gameplay Rules

General Principles

Game rules: Each game or betting market on ecya.bet is subject to its specific rules, paytables and explanations (together "Game Rules"), which form part of these Terms. Where Game Rules are inconsistent with these Terms, the Game Rules prevail for that particular game or market, provided this does not conflict with UK law.
Randomness and fairness: Casino games (other than live dealer games) use certified random number generator ("RNG") technology. The Operator takes reasonable steps to ensure that all games are fair and that outcomes are produced in accordance with the published Game Rules.
Time of acceptance: A Bet is deemed accepted only when our servers record it and a confirmation is displayed in your betting history or game interface. If a dispute arises regarding the time or status of a Bet, the records of our systems shall be final, subject to review by the Operator, the UKGC and/or IBAS where required.

Placing, Modifying and Cancelling Bets

Minimum and maximum stakes: Each game or market has minimum and maximum stake limits as shown in the relevant interface. You are responsible for checking these limits before placing your Bet.
Bet confirmation: Once you confirm your Bet and it is accepted by our systems, you cannot usually cancel or amend it. We may, acting reasonably and in accordance with UKGC expectations, void or amend Bets in clearly erroneous circumstances (for example, palpable errors in odds or game malfunctions).
Errors and malfunctions: If a game or bet settlement is affected by an obvious technical or human error, we may declare the Bet void, adjust the settlement to reflect the correct information, or restore the Account balance to the position immediately before the error occurred. In such cases, you are entitled only to the return of your original stake, where applicable.
Suspended or cancelled events: For sports or event betting, if an event is postponed, abandoned or cancelled, settlement will be determined in accordance with the relevant Game Rules and industry practice in Great Britain.

Conduct in Live Casino, Chat and Interactions

Respectful behaviour: When using Live Chat, live casino tables or any interactive features, you must treat other players and staff with respect. Abusive, discriminatory, defamatory, threatening or otherwise inappropriate language or behaviour is strictly prohibited.
Prohibition of fraud and collusion: Any attempt to cheat, manipulate game outcomes, collude with other players, exploit software errors or use automated tools (bots) is prohibited and may result in account suspension, cancellation of Bets and reporting to relevant authorities.
Content restrictions: You must not share illegal, harmful, obscene or infringing content through chat or other channels on ecya.bet. The Operator may monitor interactions for compliance and may remove content or exclude Users where necessary.
Responsible gambling: You must use the services for entertainment purposes only and should not gamble with money you cannot afford to lose. Our Responsible Gaming Policy provides tools and support options, including in 2025, to help you manage your play.

Bonus Terms

General Bonus Principles

Supplementary rules: All Bonuses and promotions offered by Ecua Bet on ecya.bet are governed by these Terms and the detailed Bonus Policy available at https://ecya.bet/bonus-policy. In case of conflict, the specific promotional terms and the Bonus Policy apply, subject to UK consumer protection law.
Eligibility: Bonuses are generally available only to registered Users located in Great Britain who meet the criteria set out in the relevant promotion (for example, minimum deposit, game restrictions or time of claim in 2025).
Abuse prevention: The Operator may withhold, cancel or reclaim Bonuses and associated winnings where there is evidence of bonus abuse, including but not limited to multiple account use, collusion, hedging bets, low-risk betting strategies or other behaviour contrary to the spirit of the promotion.

Activation, Wagering Requirements and Timeframes

Bonus activation: To activate a Bonus, you may need to opt in, enter a bonus code, tick a box or meet qualifying criteria (such as a minimum deposit or number of bets). The conditions for activation are stated in the promotion details.
Wagering requirements: Unless otherwise specified, Bonuses and any winnings from them are subject to wagering requirements before they may be withdrawn. These requirements (for example, 35x the bonus amount) are clearly stated in the Bonus Policy and promotional terms.
Contribution of games: Different games may contribute differently towards wagering requirements. Some games may be excluded or may contribute at a reduced percentage, as set out in the Bonus Policy.
Time limits: Bonuses generally have an expiry period (for example, 7, 14 or 30 days) within which wagering requirements must be met. If requirements are not met within the applicable timeframe in 2025 or later, the Bonus and any associated winnings may be forfeited.

Prohibited Actions and Combining Promotions

Prohibited actions: You must not use any Bonus in conjunction with strategies designed to secure guaranteed profits irrespective of event outcome, nor may you place offsetting Bets or minimal-risk Bets solely to clear wagering requirements. Such behaviour may be treated as bonus abuse.
Combining promotions: Unless expressly stated otherwise, you may participate in only one active Bonus or promotion at a time. Attempting to stack or combine multiple promotions or bonus codes may result in cancellation of one or more Bonuses.
Right to amend: We may modify or withdraw a Bonus or promotion, including in 2025, where necessary for legal, regulatory or operational reasons, provided that such changes do not adversely affect rights you have already accrued in a manner contrary to UK consumer law.

Payments & Withdrawals

Deposits

Payment methods: Deposits may be made using the payment methods displayed in the cashier on ecya.bet, typically including debit cards and selected e-wallets, and in some cases bank transfers or other locally available methods. Cryptocurrency is not currently offered as a payment method for players in Great Britain under these Terms.
Ownership of payment methods: You may only use payment instruments (such as cards or e-wallets) that are registered in your own name. Use of third-party payment methods is prohibited and may lead to account suspension, with any necessary actions taken under AML regulations.
Deposit limits: We may apply minimum and maximum deposit limits per transaction and/or per day, as indicated in the cashier. You may also set your own deposit limits via responsible gambling tools.
Fees and processing times: We endeavour to process deposits instantly, but some methods may experience delays. Any applicable fees will be disclosed in the cashier or Withdrawal Policy.

Withdrawals

Verification before withdrawal: We may require identity, address and payment method verification, as well as source of funds information, before processing withdrawals. This may include enhanced checks where your activity or cumulative deposits warrant further review under AML rules.
Withdrawal methods: Where possible, withdrawals will be processed via the same method used for deposit. If the original method does not permit withdrawals, we may select an alternative method in your name, subject to applicable regulations.
Limits and timeframes: Minimum and maximum withdrawal limits per transaction and/or per period apply as specified in our Withdrawal Policy at https://ecya.bet/withdrawals. We aim to process withdrawal requests promptly (typically within a few Business Days), but exact timeframes depend on internal checks and the payment provider.
Pending withdrawals: While a withdrawal is pending, you may have the option to cancel it in the cashier. If you cancel a withdrawal, the funds will return to your Real Money Balance and may be used for further wagering.

Refunds, Chargebacks and Bonus Funds

Refund of stakes and bets: Refunds of settled Bets are generally not permitted unless a clear error, malfunction or other exceptional circumstance has occurred. In such cases, we may void affected Bets and refund the original stake to your Account.
Chargebacks: If you initiate a chargeback or payment reversal, we may suspend or close your Account, deduct the disputed amount, and recover reasonable associated costs. We may also report fraudulent chargebacks to the relevant authorities.
Bonus funds: Withdrawals from your Account are subject to the status of any active Bonuses. If you request a withdrawal before meeting wagering requirements, we may cancel the active Bonus and any associated bonus winnings, in line with the Bonus Policy and applicable consumer law.
Player funds protection: Player funds are held in a manner categorised as "medium" protection under UKGC guidance, meaning that arrangements are in place to separate player funds from the Operator's business accounts, but they are not fully protected in the event of insolvency. Further details are available on the UKGC public register entry for Andean Gaming UK Ltd. (account number 59321).

Limitation of Liability

Operator Obligations

Service provision: The Operator will provide the services on ecya.bet with reasonable skill and care, in accordance with these Terms, applicable UK law, the LCCP and good industry practice in 2025.
Fairness and accuracy: We take reasonable steps to ensure that game outcomes are fair, that betting markets are settled correctly and that information displayed on the Website is accurate and up to date. However, we cannot guarantee that the services will be error-free or uninterrupted.
Regulatory compliance: The Operator will comply with applicable laws and regulatory requirements in Great Britain, including AML obligations, safer gambling duties and dispute resolution requirements.

Exclusions and Limitations

Technical failures: You acknowledge that access to the Website and services may be affected by technical issues, maintenance, network failures or interruptions beyond our reasonable control. We are not liable for any loss, costs or expenses arising from such interruptions, provided we have acted with reasonable care.
Indirect and consequential loss: To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss or damage, including loss of profits, business, data or opportunity, whether arising in contract, tort (including negligence) or otherwise, in connection with your use of the services.
Maximum liability: Our total aggregate liability to you for any loss or damage arising out of or in connection with your use of Ecua Bet services on ecya.bet (whether in contract, tort, negligence or otherwise) shall not exceed the higher of: (a) the amount of your relevant stake or wager linked to the event giving rise to the claim; or (b) the total amount of deposits you have made to your Account in the 90 days immediately preceding the event giving rise to the claim.
Non-excludable rights: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. These Terms do not affect your statutory rights as a consumer under UK law.

Intellectual Property Rights

Ownership

Website content: All intellectual property rights in and to the Website and services - including but not limited to text, graphics, logos, icons, images, audio, video, software, databases and trademarks - are owned by or licensed to the Operator and/or its licensors, including ProgressPlay Ltd. and relevant game providers.
"Ecua Bet" brand: The "Ecua Bet" brand and related marks used in connection with Ecua Bet on ecya.bet are protected by intellectual property laws. You do not acquire any rights in such marks by using the services.

Permitted and Prohibited Use

Limited licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and services for personal, non-commercial entertainment purposes only, in accordance with these Terms.
Prohibited activities: You must not copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, licence, create derivative works from, or otherwise exploit any part of the Website or its content without our prior written consent.
Software restrictions: You must not decompile, reverse engineer, disassemble, or otherwise attempt to derive source code from the software used in connection with ecya.bet, except where such restrictions are expressly prohibited by applicable law.
Infringement: Any unauthorised use of our intellectual property may result in civil and/or criminal liability and may lead to suspension or termination of your Account.

Privacy & Data Protection

Privacy Policy: The collection, use, storage and disclosure of your personal data in connection with Ecua Bet services on ecya.bet are governed by our Privacy Policy available at https://ecya.bet/privacy-policy, which forms part of these Terms.
Legal framework: We process your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and other applicable data protection laws in force in 2025, as well as relevant UKGC requirements.
Purposes of processing: Personal data is processed for purposes including account registration, age and identity verification, transaction processing, AML and fraud prevention checks, responsible gambling measures, customer support and compliance with legal and regulatory obligations.
Your rights: You have rights in relation to your personal data, including rights of access, rectification, restriction, objection and (where applicable) erasure, as set out in the Privacy Policy. You may exercise these rights using the contact methods provided there.

Changes to Terms

Amendments

Right to update: We may amend these Terms and/or the Additional Policies from time to time, including during 2025, to reflect changes in law, regulation, technical requirements, product offerings or our business operations.
Notification: Where changes are material or affect your rights or obligations, we will provide reasonable notice, for example by: (a) publishing the updated Terms on ecya.bet; (b) displaying a prominent notice or banner on the Website; and/or (c) sending you an email or in-account message.
Effective date: Unless otherwise specified, changes take effect from the date indicated in the updated Terms. Continued use of the Website after the effective date constitutes your acceptance of the revised Terms.
Disagreement with changes: If you do not agree with any changes, you should stop using the services, close your Account and withdraw any remaining Real Money Balance, subject to these Terms and applicable law.

Termination & Suspension

Operator's Rights

Suspension: We may suspend your Account, with or without prior notice, where we have reasonable grounds to believe that: (a) you have breached these Terms; (b) you have provided false or misleading information; (c) you are involved in fraud, money laundering, cheating or collusion; (d) there are responsible gambling concerns; or (e) we are required to do so by law or regulatory authorities.
Termination: We may close your Account permanently in serious or repeated cases of breach, or where we are required to do so by the UKGC or other competent authorities, or where your Account remains inactive for an extended period, in accordance with our policies and applicable law.
Self-exclusion: If you request self-exclusion via the tools provided on ecya.bet, we will close or block your Account for the period selected, in line with our Responsible Gaming Policy and relevant UKGC rules in 2025.

Consequences for Balances and Bets

Real Money Balance: Upon termination or suspension (other than for fraud or serious breach), we will, where lawful and practicable, return any remaining Real Money Balance to you, subject to completion of necessary checks and deduction of any outstanding amounts owed to us.
Bonus funds: On closure of your Account, any unused Bonuses and associated bonus winnings that have not met wagering or other conditions may be cancelled, in accordance with the Bonus Policy and applicable consumer protection rules.
Fraud and unlawful activity: Where your Account is closed due to fraud, money laundering, cheating or other unlawful conduct, we may be entitled to void Bets, withhold or confiscate funds and/or report the matter to relevant authorities, in line with UK law and UKGC instructions.
Notification: Where reasonably practicable, we will notify you of the reasons for suspension or closure, except where we are legally or regulatorily restricted from doing so.

Governing Law & Jurisdiction

Applicable Law

Governing law: These Terms, your use of Ecua Bet services on ecya.bet and any disputes arising out of or in connection with them are governed by the laws of England and Wales.
Consumer protections: Nothing in these Terms affects any mandatory consumer rights that you may have under the laws of Great Britain, which continue to apply in 2025 and thereafter.

Dispute Resolution and ADR

Internal complaints procedure: If you have a complaint, you should contact customer support via Live Chat or the on-site contact form, clearly marking your message as a "Complaint" and providing all relevant details. We will acknowledge your complaint and aim to resolve it as quickly as possible, typically within a few Business Days.
Timeframe: We will make reasonable efforts to reach a final decision on your complaint within eight weeks from the date it is first received, in line with UKGC requirements applicable in 2025.
Escalation to IBAS: If your complaint remains unresolved after eight weeks or you are dissatisfied with our final response, you may refer the dispute free of charge to the Independent Betting Adjudication Service ("IBAS"), our appointed ADR provider, via https://ibas-uk.com/. A link to the IBAS adjudication form is provided in our full terms on ecya.bet.
Effect of ADR: IBAS decisions are normally binding on the Operator but not on you, meaning you remain free to pursue other legal remedies if you choose. Using ADR does not affect your statutory rights.
Court jurisdiction: Subject to the ADR process described above, the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the services.

Contact Information

Website: Further information, including the most up-to-date version of these Terms and the Additional Policies, is available on https://ecya.bet.
Customer support: Customer support for Ecua Bet services on ecya.bet is available primarily via:
- Live Chat: Accessible through the Website, generally available 24/7 (initially via chatbot, with escalation to human agents on request).
- On-site contact form: Accessible through the Website for email-based queries; responses are typically provided within 24-48 hours.
Telephone and direct email: At the time these Terms became effective (2025), no dedicated customer service telephone number or direct support email address is provided. All routine support and complaints should be submitted via Live Chat or the on-site contact form.
Registered office (legal correspondence): Andean Gaming UK Ltd., registered in England and Wales with company number 13374201, has its registered office in London, England, United Kingdom (full address details are available on the UK Companies House register). Legal notices may be sent to this registered office or submitted via the on-site contact form, clearly marked for the attention of the "Legal Department".
Regulatory information: Details of our UKGC licence (account number 59321) are available on the UKGC public register at https://www.gamblingcommission.gov.uk/public-register/business/detail/59321. Details of the gambling software licence held by ProgressPlay Ltd. (account number 39335) are available at https://www.gamblingcommission.gov.uk/public-register/business/detail/39335.
ADR provider (IBAS): For eligible disputes that have completed our internal complaints process, you may contact the Independent Betting Adjudication Service at https://ibas-uk.com/.